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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lesley Harlan

February 18, 2026

5  out of  5
rating by Lesley Harlan
"Lori is a true professional! I have been using State Farm for probably 30 years! Lori has always been very helpful, knowledgeable and kind and is always quick to make any changes asked for our policies. No issues - ever!"
We responded:
"Lesley, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bob Anderson’s Team!"
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Shawky Shehata

February 17, 2026

5  out of  5
rating by Shawky Shehata
"I am writing this review to acknowledge the superb service I have been receiving from Bob Anderson State Farm's office.

Over the long years I have been a client, I have been receiving outstanding service from the office staff who fully understand their mission.

One of the staff members that I have to mention and acknowledge is Lori Plante.

I have been dealing with Lori for as long I have been a client and she has delivered an outstanding service and has been the voice of comfort with her rapid and detailed responses.

Lori understands the mission and has been a true champion in difficult times or just regular routine of needed requests.
Lori's communication skills along with her extensive years of expertise has been the voice I always go to knowing that she consistently delivers unmatchable service.

She cares about her clients providing options needed to relief a painful situation that clients might have had. Her foremost mission is her clients and their satisfaction.

I am proud to give this review to an outstanding person as Lori Plante and I highly recommend her for any insurance service needs."
We responded:
"Hello Shawky, Thank you so much for taking the time to provide a review for our office and pointing to your recent interactions with Lori and Thomas. I feel blessed to have both of them on our team. We've all enjoyed our relationship with you for these many years! All the Best, Bob"
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Billy Stubblefield

February 16, 2026

5  out of  5
rating by Billy Stubblefield
"I’ve been with State Farm Insurance since I first obtained my driver’s license in 1992. Once I was on my own, I transitioned to my own individual policy — which means I’ve had nearly 34 years of continuous coverage with State Farm!

Over the years, they’ve been there for me through everything from a car accident to replacing a lost ring. Every experience has been handled with prompt, professional, and hassle-free service. That consistency and reliability truly matter.

Lorie Plante has been one of my primary points of contact for nearly 20 years, and I sincerely appreciate her responsiveness and willingness to address any questions or concerns regarding my policy. Her support has made a lasting impression.

Thank you, Bob Anderson and Lori Plante, for always making sure I’m properly covered and taken care of. Your service and dedication do not go unnoticed."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Menlo Park to know that you had such a wonderful experience with us here on State Farm Agent Bob Anderson’s Team."
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Jared Bernstein

February 7, 2026

5  out of  5
rating by Jared Bernstein
"I just had a short but very helpful phone call late on Friday afternoon with Lori at Bob Anderson State farm office. I had a a question about insurance coverage and Lori just had the answer immediately. It was great."
We responded:
"Thank you for taking the time to leave such a great review, Jared. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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TIm

February 6, 2026

5  out of  5
rating by TIm
"This State Farm office has serviced our family for years. One consistently during that time has been our experiences with staff member Lori. Lori has always been there for us, whether for advice on insurance, help with claims, and answering questions. She is professional, experienced and caring. She treats us like family and guides us through all kinds of situations. If all businesses had a Lori it would be a better world!!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Bob Anderson’s Team. "
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toby burgelin

February 6, 2026

5  out of  5
rating by toby burgelin
"I have been dealing with Lori Plante for about 20 years and I can say that she is the ultimate professional --knowledgeable, efficient, and a pleasure to deal with."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bob Anderson’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Joshua Chong

February 5, 2026

5  out of  5
rating by Joshua Chong
"My office has been using Bob Anderson's State Farm office for years. Lori has always been helpful over the phone/via email about settling our account."
We responded:
"We are grateful for your 5-star review, Joshua! Thanks for taking a moment to share your positive rating of State Farm Agent Bob Anderson’s Team here in Menlo Park . "
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Janet Somers

February 4, 2026

5  out of  5
rating by Janet Somers
"Like others here, I have been with Bob Anderson State Farm for my home, car, and other insurance needs for at least 20 years, actually closer to 30 years! I even stayed with them when I moved out of the immediate area, they’re that good - reliable, friendly, and incredibly helpful. Bob and everyone there is very good, but most recently I have been communicating mostly with Lori Plante for some unusualhealth care claims and she doesn’t just go the extra mile, she goes the extra 10 miles. It’s been like dealing with a friend. The opposite of what you might think of when you think of an insurance agent! She really went above and beyond to help me get the claims processed. But truly, everyone in the office is like that. I think they are really unusual."
We responded:
"We are grateful for your 5-star review, Janet! Thanks for taking a moment to share your positive rating of State Farm Agent Bob Anderson’s Team here in Menlo Park . "
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Dave Mellish

February 3, 2026

5  out of  5
rating by Dave Mellish
"Lori is the best and always has been all these years at State Farm"
We responded:
"Thank you so much for the 5-stars, Dave! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Eric Dorsey

February 3, 2026

5  out of  5
rating by Eric Dorsey
"Lori Plante did an excellent job helping me with my auto insurance claim on our Lexus 450h. It was a complicated claim as the car had been side swiped by a Palo Alto garbage truck as well had caused some minor damage to another car when my father-in-law was driving in a minor accident. But it all worked out in the end so I would certainly recommend Lori as a State Farm agent."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Bob Anderson’s Team. "
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Dianne Reed

February 2, 2026

5  out of  5
rating by Dianne Reed
"I've been working with Lori and her office for many years, and it's been great. She and her colleagues are responsive, responsible, and very knowledgeable!"
We responded:
"Thank you for taking the time to leave such a great review, Dianne. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Natalie Kitchen

January 31, 2026

5  out of  5
rating by Natalie Kitchen
"I have loved working with Lori, Bob and the rest of the team. I have been a customer for probably over a decade now! They are always friendly and helpful and Lori is incredibly responsive whenever I ask a question or want to change/ update a policy. Their rates are great too. Highly recommend!"
We responded:
"Natalie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Peter Rudd

January 30, 2026

5  out of  5
rating by Peter Rudd
"Prompt, thoughtful, personable, helpful service via email about company notifications."
We responded:
"Thank you so much for the 5-stars, Peter! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Jody Maxmin

January 30, 2026

5  out of  5
rating by Jody Maxmin
"State Farm is the best! Lori Plante and her colleagues were wonderful: compassionate, reassuring and efficient in making sure that my claim was processed. Lori went way more than the extra mile in contacting the dealership and the towing company. She was the kind of advocate one can only dream of. I am deeply indebted to her and her colleagues."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bob Anderson’s Team. "
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Suzy Kohen

January 28, 2026

5  out of  5
rating by Suzy Kohen
"We’ve worked with Lori at State Farm for years, and she has always been wonderful. She’s professional, responsive, and consistently great to work with. Highly recommend!"
We responded:
"Thanks so much for the amazing review, Suzy! We really appreciate your support here in Menlo Park . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bob Anderson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Menlo Park . "
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Brad Cook

January 14, 2026

5  out of  5
rating by Brad Cook
"Lori has helped us for well over 10 years for all insurance needs. She is SUPER attentive and tuned into our needs. She knows their products and knows our needs. Doing an occasional walk through of our insurance is so informative and she helps make sure we aren't over covered or undercovered. They have extra products and add ons you wouldn't know of that are valuable.

HIGHLY recommend going with Lori and Bob Anderson's team."
We responded:
"Thank you for your kind review of State Farm Agent Bob Anderson’s Team. We appreciate it! Thank you for the amazing review, Brad! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Ray Farnham

December 31, 2025

5  out of  5
rating by Ray Farnham
"Lois was most helpful when I called the office to understand a billing issue. She listened well, immediately understood my issue and resolved it efficiently. Thank you, Lois!"
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Medha Donde

November 7, 2025

5  out of  5
rating by Medha Donde
"I have had State Farm with Bob Anderson for at least 20 years. I was delighted to know that Lori Plante is still working at that office. When she picked up the phone most recently, I was truly delighted to hear her voice! She has been the MOST helpful and kind associate all these many years. I feel like she is a parent whom I have called over the years when something happened with my first car, then years later my second car, and then my house. She always finds a supportive and good solution to the problem. To be honest I have stayed with State Farm because of Bob Anderson's associates, particularly Lori. I highly recommend this group!"
We responded:
"Hello Medha, Thank you for the many years you've trusted us to take care of your insurance needs. Lori is exceptional and I agree with your assessment. Thanks for the time to give us your feedback. All the Best, Bob "
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Deborah Mills

September 16, 2025

5  out of  5
rating by Deborah Mills
"I have been with Bob Anderson of State Farm for many years. Starting with auto insurance for my family. Proceeding to Home Owners, Earthquake, Life, Personal Liability Umbrella and Business insurances. Having all my insurance needs handled by one office with knowledgeable staff and getting a timely response to questions works quite well. I highly recommend choosing this office for your insurance needs."
We responded:
"Thank you Deborah for your amazing review! Believe me when I say it's been our pleasure to have had the opportunity to serve you over the past four decades. The entire team is grateful to be working with you. All the Best, Bob "
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Mike Palmer

July 26, 2025

5  out of  5
rating by Mike Palmer
"Thomas Palmer took care of all my insurance needs. He is awesome"
We responded:
"Mike, Thanks so much for your review of Thomas! He is a great asset to the team! "
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Christine Clark

June 4, 2025

5  out of  5
rating by Christine Clark
"Have always had a great response with Bob Anderson, Taylor Childers and other staff at State Farm. They are very personable, kind and professional. Quick to respond to my questions! Recommend this agency!"
We responded:
"Thank you so much, Christine! We are proud of our team! We appreciate your wonderful review! "
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Darlene Cano

May 30, 2025

5  out of  5
rating by Darlene Cano
"Bob, Lori and the rest of his team are always helpful.
Thank you,
Darlene Cano"
We responded:
"Thank you so much, Darlene! "
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Brian Leonard

February 26, 2025

5  out of  5
rating by Brian Leonard
"Every person in Bob Anderson's office is a pleasure to work with. I'd never consider another insurance office."
We responded:
"Hi Brian, Thank you so much for your assessment of our office team. After doing this for now 48 years, I can tell you, we feel the same way about working with you! All the Best, Bob "
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Ben Botvinick

January 24, 2025

5  out of  5
rating by Ben Botvinick
"Lois Giannoni was highly communicative and easy to work with!"
We responded:
"Hello Ben, Thank you for taking the time to provide feedback about your experience with Lois. We appreciate the opportunity of working alonside Lois and grateful to have you as a client. "
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Jay Lee

December 14, 2024

5  out of  5
rating by Jay Lee
"I went to buy auto insurance. Lois was incredibly helpful and explained all of my insurance policies in detail."
We responded:
"Thank you so much, Lee! We appreciate your kind words for Lois! She's a star! "